Privacy Policy

At Softy, your privacy is important to us. This policy explains how we collect, use, maintain, and protect the information you provide when using our website, softystores.com, and any products or services offered by Softy.

To process your orders and provide our services, we may collect:

- Your name, email address, phone number, and delivery address.

- Payment details required to complete your purchase.

- Other information you provide when contacting us or using our website features.

We use your information to:

- Process and deliver your orders accurately.

- Keep you updated about your order status.

- Provide customer support and respond to inquiries.

- Improve our website, products, and services.

We may share your data only with trusted partners who help us provide our services, including:

- Delivery and logistics partners.

- Payment processors for secure transactions.

- IT and service providers that support our website operations.

All our partners are contractually required to use your data only to provide the services on our behalf.

Your payment information is transmitted securely to our trusted payment provider. Softy never stores or accesses your full card details, we only receive confirmation that your payment went through.

Any disputes or claims arising from the use of our website or services are governed by the laws of Egypt, where Softy is registered and operates.

You have the right to:

- Access and update your personal information.

- Request the deletion of your data, subject to legal or contractual obligations.

- Opt out of marketing communications at any time.

Softy may update this Privacy Policy occasionally. Any changes will be posted on this page, and the updated date will be revised.

If you have any questions about this Privacy Policy or how we handle your information, please contact us at [support@softystores.com].