Return Policy

At Softy, we want you to feel confident in every purchase. We design our products for comfort, quality, and durability, and we stand behind them.

Try your mattress risk-free. If you’re not satisfied within 14 days of delivery, you can request a return or exchange.

Returns must meet our conditions: the mattress should be in excellent condition, unaltered, and clean.

Shipping fees for the return or exchange will apply and are deducted from the refund.

Returns are accepted only if the item is damaged at delivery or has a manufacturing defect.

To process your return, please send a photo of the item in its original packaging.

Refunds are processed via the original payment method or approved alternatives (bank transfer, Vodafone Cash, InstaPay).

- You can exchange your product for another Softy item of equal value or higher, following the same return conditions.

- Any price difference will be handled during the exchange process.

Contact our Customer Support team to initiate your return or exchange.

Provide photos and details for verification.

Once approved, kindly return the item to us securely.

Refunds or exchanges will be completed within five business days after we inspect the returned item.

Items returned outside the 14-day period or that do not meet the return conditions may be rejected and sent back.

Mattresses should not be folded, bent, or altered in any way to qualify for a return.