Terms and Conditions

All orders must be placed through Softy.com.Payments are processed securely via certified payment providers.

Softy does not store full card details.

Users must keep a copy of transaction records and follow all payment provider rules.

Softy ships to designated areas within Egypt, with estimated delivery times provided during checkout.

Users must provide accurate shipping information to avoid delays.

If a product is defective, incorrect, or damaged, customers can request a return or exchange within 14 days of delivery.

Products must be unused, in original packaging, and include the stamped invoice.

Refunds are processed via the original payment method.

A 3% handling fee applies for canceled orders made with a credit card.

Softy’s After Sales team must approve all returns before a refund or exchange is issued.

Orders can be canceled only before dispatch.

To change a delivery address, contact Softy Customer Service immediately.

Softy collects basic personal information (name, email, address, phone number) to process orders and provide updates.

Payment details are transmitted securely to payment providers; Softy does not store full card details.

Softy may share your information with partners only to fulfill your order (e.g., delivery or payment providers).

All partners are bound by agreements to use your data only for providing services on Softy’s behalf.

Softy may use cookies for website functionality and to enhance user experience.

For order status, cancellations, returns, or other inquiries, contact Softy Customer Service through the website or hotline.